Refund policy

Order Cancellation

Orders may be cancelled within 24 hours of placing the order. To request a cancellation, please email us at support@yenako.com with your order number. Once an order has been processed or shipped, cancellation will no longer be possible.

Returns,Refunds & Replacements

Please choose your items carefully, as we do not offer refunds, returns, or exchanges for change of mind.

At Yenako, every order is carefully packed to ensure it reaches you in perfect condition. However, in the rare event that you receive a damaged, defective, or incorrect product, please contact us at support@yenako.com within 48 hours of delivery.

To process your request, we may require your order number along with clear photos or videos showing the issue.

Claims made after 48 hours of delivery will not be accepted.

If your claim is approved, it will be resolved through a replacement only. Refunds will not be issued.

Personalised Products

Personalised or customised products, including items featuring names, initials, logos, or custom artwork, cannot be cancelled, returned, refunded, or exchanged once production has begun, unless the item arrives damaged, defective, or contains an error made by Yenako.

Refused or Undelivered Orders

If an order is refused at the time of delivery, returned due to an incorrect shipping address, or cannot be delivered because the recipient is unavailable, the customer will be responsible for any applicable shipping charges required to resend the order.

Products Purchased on Sale

Products purchased during sales, discounts, promotions, or sample sales are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.

Gift Cards

Gift Cards are non-refundable, non-returnable, and cannot be exchanged for cash. They are valid for 12 months from the date of purchase.

Contact Us

For any questions or support regarding your order, please contact us at support@yenako.com.